Cordiant makes Opera Cloud talk and transact with your guests. In their own language and voice.
Two product lines. One platform beneath. Founder-led delivery.
Three decades of engineering for the enterprise — distilled into a product company. Cordiant for Hotels runs on Opera Cloud, NOR1, and Simphony. Cordiant for Restaurants runs on Simphony. Every guest interaction — answered, fulfilled, and transacted in their own language and voice.
Cordiant has been building software for the enterprise for three decades. The platform is the distillation of that work.
Across three decades of services work for the enterprise as Cordiant, we saw the same architectural failure at every engagement. The employee-facing layer was bound one-to-one to each system of record. Every vendor imposed its own surface. Every migration became a full-enterprise event. The interfaces multiplied; the work didn't.
The first version of what is now the Cordiant platform was built to solve that failure on a single engagement. The second version solved it on two. By the fifth, the platform was absorbing more than half of what used to be custom engineering per project. Cordiant pivoted from services firm to product company the day the platform — not the engagement — was what produced the outcome.
India-based delivery is not an afterthought or a cost play; it is our native operating model. The cost structure, the scale posture, the architectural discipline — all refined across three decades of engineering for the enterprise as Cordiant, and now compounded by a platform that lets a small senior team ship a intelligent, hyper-local website per property in six to eight weeks against a from-scratch build that would take a year and a fifteen-person team.
zenpacorlando.com →
Three outcomes of the same platform.
per room night in attributable new revenue.
For luxury and upper-upscale hotels with strong ancillaries.
Today · the property's website is a brochure. Commerce lives on OTAs, marketplaces, and disconnected vendor surfaces.
Tomorrow · every guest interaction becomes a transactable conversation, in the property's voice.
gain on guest-facing workflows.
Staff freed from being the middleware between Opera Cloud and the guest. Across every class of hotel. From economy to luxury.
Today · every late checkout, spa booking, dinner reservation runs through hold music and a typing relay.
Tomorrow · staff back to noticing the anniversary couple, greeting the returning guest by name.
of current OTA share recovered over time.
Universal across every chain scale. Structurally bigger at midscale than at luxury.
Today · the OTA owns identity, intent, and timing — brands pay 15–25% commission for every booking after.
Tomorrow · guests authenticate at the property's branded URL. The brand owns the layer.
Inbound email, finally answered.
Email is the single largest inbound communication channel for luxury and upper-upscale hospitality — and the channel where labor cost in guest services compounds invisibly. Pre-arrival inquiries, post-booking confirmations, in-stay requests, post-stay follow-ups — all answered automatically, in the property's brand voice, against the same Opera Cloud, NOR1, and Simphony systems of record that power Cordiant. Cordiant Email Response — Generally Available today.
average response, day or night.
staff in between to approve drafts.
brand adherence — by architecture, not policy.
Cordiant is a platform built by guests, for the guests. Operated by hotel brands, for their properties. And soon — the same experience for staff.
A natural language operating system for your staff.
Opera Cloud is the world's most potent Property Management System by far — the system of record modern hospitality runs on. Cordiant Staff extends it to your team through a natural language interface that knows each staff member, their role, and the workflows each role is authorized to run.
New hires move from onboarded to productive in a single shift. Experienced staff move faster — a combination of natural language and streaming card workflows that meet staff exactly where the work is. Cordiant Staff transforms the world's most potent PMS by far into a natural language operating system for your entire staff — one any team member can operate on the floor, in the moment. Cordiant Staff — GA Imminent.
Zero hallucination, guaranteed by architecture.
Most hotel AI guesses. It guesses the room is available. It guesses the rate is $429. It guesses the spa has a 2 PM slot. It pulls from cached data, stale snapshots, training sets — and delivers the answer with absolute confidence.
Until the guest shows up and the room is sold. The rate was wrong. The spa slot was booked an hour ago. In any other industry, that's a bug. In hospitality, that's a 1-star review that mentions your property by name.
Conversation and transaction are two different problems. Asking "what's available this weekend?" is a conversation. Saying "book it" is a transaction. One should feel personal. The other must be deterministic. Most hotel AI treats them as the same problem. They're not.
Cordiant splits them in two. A cognitive layer that knows your guests — remembers preferences, understands context, makes every interaction feel personal. An execution layer that guarantees accuracy — proven workflows, deterministic transactions, audit-ready writes through Opera Cloud's existing role-based access controls.
Your PMS stays canonical. Every write is direct. Every transaction is logged. Every change is guaranteed accurate. One source of truth.
Two questions for any AI vendor:
- When a guest says "book it," is that transaction deterministic or probabilistic?
- If Opera Cloud goes down for thirty seconds, what does your AI tell the guest?
If the transaction is probabilistic — your PMS is at the mercy of a language model. If the AI keeps going when Opera Cloud is down — it's making things up, with no source of truth.
100% reliable doesn't mean 100% available.
It means 100% honest.
Every answer sourced. Every transaction deterministic. Every write auditable. Every time.
Hotel software should not act like the roll of a dice.
What the architecture refuses to do, expressed as three beliefs.
Three beliefs. Everything else follows.
The AI proposes. Application code commits.
The conversational surface can be AI. The transaction engine cannot. Our products render dialog through AI and execute deterministic application code against the systems of record — never the other way around. Hallucination on a transaction becomes architecturally impossible — not because the AI is trusted, but because the AI is not the thing executing the action. That same split is why our work clears SOX, HIPAA, GDPR, and PCI security review where agent-first pilots stall.
Deterministic execution.
Every sensitive action runs as application code under role-based access, policy enforcement, approval chains, and full audit trails. Free-text conversation never triggers spend, grants access, or commits a transaction. The cognitive layer is constrained to what the systems of record permit. AI cannot hallucinate a folio charge — because the AI is not the thing executing it.
Platform over headcount.
Arbitrage is engineering discipline, not staffing. A senior, architecture-led team of two to three people on the Cordiant platform delivers what larger programs require fifteen-person teams and twelve to eighteen months to produce. We scale capability. Competitors scale people.
Two product lines, redefining Hospitality Digital.
Both product lines run on the same proprietary three-layer architecture — theme tokens, component sprite, deterministic primitives. What changes is where it lands.
The intelligent, hyper-local website every Opera Cloud property should have.
Three products on the Oracle stack — Cordiant Commerce & Concierge, the intelligent, hyper-local website; Cordiant Email Response, the inbound email automation; Cordiant Staff, the staff-side application. Cordiant Commerce & Concierge and Cordiant Staff can each be licensed standalone; Cordiant Email Response is an extension to a Cordiant Commerce & Concierge deployment. First property in production in six to eight weeks.
See Cordiant for HotelsThe intelligent, hyper-local website every Simphony restaurant should have.
A Simphony-native conversational commerce surface that knows the menu, the guest, and the occasion. Sara greets the guest, recommends pairings, takes the order, and transacts to Simphony.
See Cordiant for RestaurantsTwo principals. Three decades of delivery for the enterprise together — as Cordiant.
Cordiant is led by its founders. The architecture decisions, the engagement decisions, and the line-by-line quality of what ships to production are owned by the same two people who signed the first customer.
Engineering partner for the Sarbanes-Oxley compliance platform built with Paisley Consulting, adopted by 153 Fortune 500 clients. Acquired by Thomson Reuters.
Built a highly rated African core banking platform — 4-star CGAP rating — used by multiple institutions across the continent.
Inventor of the two architectures that define Cordiant's product surface — conversational‑plus‑deterministic execution, and the single‑stream multi‑modal interface. Patent-pending. Owns product, commercial, and customer relationships, and personally leads every engagement from first briefing to first system live.
LinkedInCompany strategy, corporate structure, and the operating posture that lets a small firm sell to global enterprises. Runs multiple companies across the oil & gas and technology sectors, and brings that operator lens to every Cordiant engagement decision.
LinkedInFrom the briefing to your first property in production.
Thirty to forty-five minutes with Cordiant leadership. We walk the architecture, show the live reference deployment at Zen Pacific Orlando, and propose a first-property or first-restaurant scope. Every guest request answered, fulfilled, and transacted — without a human in the middle. Every transaction sourced. Every write auditable. Every time.
Schedule a Briefing