Privacy Policy

Effective Date: April 10, 2025

Introduction

Cordiant Tech Gurus Private Limited ("Cordiant," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (cordiant.com) and use our services, including our Opera Cloud solutions, OHIP integration services, and implementation resources.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Data

  • Contact Information: Name, email address, mailing address, phone number
  • Professional Information: Job title, company name, hotel name, number of properties, industry
  • Account Information: Username, password, account preferences
  • Transaction Information: Payment details, purchase history, billing address, service subscriptions
  • Project Information: Information about your Opera Cloud implementation, integration requirements, or other project details you share with us

Non-Personal Data

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, time spent on pages
  • Cookie Data: Information collected through cookies, web beacons, and similar technologies
  • Analytics Data: Aggregated information about how our website and services are used
  • Technical Information: Information about your IT environment relevant to our services

How We Collect Information

We collect information in the following ways:

  • Direct Collection: When you fill out contact forms, request consultations, join waitlists, subscribe to newsletters, or otherwise interact with our website and services
  • Automated Collection: Through cookies, server logs, and other automated technologies when you navigate our website
  • Service Usage: When you use our Opera Cloud solutions, integration services, or other offerings
  • Third-Party Sources: Business partners, including Oracle, analytics providers, and other third parties that provide us with information

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our website and services
  • Process transactions, service subscriptions, and send related information
  • Respond to your inquiries, fulfill resource requests, and provide customer support
  • Send administrative messages, updates, security alerts, and support communications
  • Send marketing communications about our products, services, and upcoming features
  • Personalize your experience and deliver content relevant to your interests
  • Match you with appropriate Opera Cloud implementation resources or partners
  • Analyze usage patterns to improve our website's functionality and service offerings
  • Protect our rights, property, security, or safety and that of our users or others
  • Comply with legal obligations and enforce our terms of service

How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery, cloud hosting)
  • Business Partners: Strategic partners, including Oracle, with whom we jointly offer products or services
  • Implementation Resources: When you request Opera Cloud implementation resources, we may share your requirements with qualified specialists to match you appropriately
  • Affiliates: Our subsidiaries and affiliated companies
  • Legal Requirements: In response to a subpoena, court order, or other legal process
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:

  • Encryption of sensitive data in transmission and at rest
  • Secure server infrastructure with access controls
  • Regular security assessments and vulnerability testing
  • Staff training on data protection and security practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing of your personal information
  • Data Portability: Request transfer of your personal information
  • Objection: Object to processing of your personal information
  • Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small text files that are stored on your device when you visit our website.

We use different types of cookies for the following purposes:

  • Essential Cookies: Necessary for the website to function and cannot be switched off
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website
  • Functionality Cookies: Enable enhanced functionality and personalization
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or services.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. By providing your personal information to us, you consent to this transfer and the processing of your information in India.

When we transfer personal information outside of the European Economic Area or other regions with data protection laws, we ensure that appropriate safeguards are in place to protect your information in compliance with applicable laws.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process your personal information
  • Whether we can achieve those purposes through other means
  • Legal, regulatory, and contractual requirements

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We will also provide notice of material changes through other appropriate channels.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Cordiant Tech Gurus Private Limited
1207/343 9th Main, Sector 7
Bengaluru 560102
India

Email: privacy@cordiant.com
Phone: +1 407-917-9304

Your Consent

By using our website and services, you consent to our Privacy Policy and the collection, use, and sharing of your information as described in this policy.