Cordiant
Every operation your hotel runs — in one conversation.
Mobile-first. Voice-enabled. On Opera Cloud.
Front desk, housekeeping, F&B service, inspection, dispatch, intelligence and reporting — every operation your hotel runs, in one conversation. Mobile-first. Voice-enabled. On Opera Cloud, NOR1, and Simphony. In active engineering, targeting 2026.
A conversational-first Opera Cloud.
Opera Cloud is the world's most potent Property Management System by far, with the highest footprint in the industry and growing at the fastest pace compared to its peers. It is the system of record on which modern hospitality runs.
Cordiant Staff extends Opera Cloud to your team the same way Cordiant Commerce & Concierge extends Opera Cloud to your guests — through a natural language interface that knows your staff, their roles, and the workflows each role is authorized to run.
New hires move from onboarded to productive in a single shift. First shift, first task, in the same natural language interface every staff member uses.
Experienced staff move faster. The front-desk agent who already knows the right move types it directly — a combination of natural language and streaming card workflows that meet staff exactly where the work is.
Cordiant transforms the world's most potent PMS by far into a natural language operating system for your entire staff — one any team member can operate on the floor, in the moment.
Maria's second day.
Maria joined the front desk on Tuesday. She has never logged into Opera Cloud. By Wednesday afternoon she has processed two early check-ins and confirmed a sea-view upgrade. At 12:21 am on the night shift, a walk-in guest asks for a room. Maria turns to the Cordiant Staff console and types: “This guest wants to book a room.”
Cordiant Staff pulls up the New Reservation flow. Pre-populated. Maria confirms the guest's email, the dates, the party size. The reservation is committed to Opera Cloud, under the same governance the brand already trusts.
Maria has not seen an Opera Cloud screen as yet. She has done hospitality — through a conversational-first Opera Cloud that committed every transaction under the brand's governance.
This is the natural language operating system for Opera Cloud.
Maria types “This guest wants to book a room.” Cordiant Staff surfaces the New Reservation flow, pre-populated. The hospitality skill is what's deployed.
One conversation. Every operation.
The default operational stack of a hotel is fragmentation.
Radios. Printed task sheets. HotSOS-class dispatch terminals. Opera Cloud desktop screens. Inspection clipboards. Separate logins for each. Each surface its own learning curve. Each handoff a loss of context.
Cordiant Staff replaces all of them with one conversation stream — the same pattern as a messaging app. Staff type or speak. The platform responds with structured cards: data, forms, status, actions. The interface is the conversation.
No menu navigation. No screen switching. No application sprawl. Front desk. Housekeeping. F&B service. Inspection. Dispatch. Intelligence and reporting. Every operation a property's staff and operational graph touch.
One operational stack. One source of truth.
Every operation a front desk, housekeeping team, or revenue manager runs — rendered as a streaming card workflow, an operational view, or an intelligence dashboard. Each surface is configured per department and role. A housekeeping attendant never sees front-desk billing. A front-desk agent sees the workflows their role is authorized to run. Role-based authorization is enforced at the platform level.
Tens of surfaces. One platform. One conversation.
Cordiant Staff inherits the same governance architecture that protects every Cordiant surface. Cordiant proposes; Opera Cloud authorizes and commits the change under the brand's governance. Zero hallucination, guaranteed by architecture — structurally, AI is not the thing executing the transaction.
Authority remains in Opera Cloud. Cordiant Staff proposes; Opera Cloud authorizes and commits, under the role-based access controls your governance already defines.
Every data point comes from Opera Cloud — if the system cannot retrieve the data, it says so. Zero hallucination, guaranteed by architecture. Authority remains in Opera Cloud, NOR1, and Simphony.
Cordiant Staff proposes. Opera Cloud authorizes and commits.
The housekeeper pushing a cart. The bellman carrying luggage. The engineer in the basement. The front-desk agent on the phone with a guest who needs something looked up simultaneously. None of them are at an Opera Cloud terminal. Today, the system assumes they are.
Cordiant Staff is mobile-first — functional from 320px to desktop — and voice-enabled for hands-free operation. Staff tap the microphone, speak the request, and the platform processes through the same intent detection and cognitive pipeline as a typed message.
Where work happens changes. The operational graph extends to the cart, the lobby floor, the back-of-house, the room the engineer is standing in. The platform meets staff where the work actually is — not where the system used to require them to be.
Voice mode — for the housekeeper pushing a cart, the bellman with luggage, the front-desk agent on the phone. The work was never at the terminal.
The platform meets staff where the work actually is.
A conversational-first Opera Cloud is the floor of the case, not the ceiling. Cordiant Staff runs three intelligence engines on the same Cordiant architecture — deterministic pre-processing, AI intelligence, post-validation against business rules. The architecture that protects the transaction also surfaces the revenue.
I · At checkout
When a front-desk agent views departing guests, the platform identifies concrete upselling opportunities: late checkout, luggage storage, return-booking incentive, dining credit against remaining balance. Ranked by probability and revenue impact. One-tap to initiate the conversation.
II · Mid-stay
Same architecture for in-house guests. Spa bookings for guests who haven't used the spa. Dining reservations for the third night without a restaurant booking. Celebration packages for the anniversary on the guest's profile.
III · Across the house
Every intelligence signal across every in-house guest, aggregated into a single ranked view. Front desk and concierge see the highest-value opportunities first.
IV · Guest CRM
A deep profile per guest — preferences, prior stays, signals from this stay so far. A living CRM layer on top of Opera Cloud — built by every staff interaction.
Every staff member becomes a revenue producer.
Cordiant Staff is not infrastructure for staff alone. Above the staff layer sits an executive intelligence layer — an executive intelligence layer the GM, the COO, and the brand consume directly.
I · Reputation Pipeline
Aggregated review scores across Booking.com, Expedia, Google, TripAdvisor. Sentiment analysis. CSAT and NPS tracking with comp-set benchmarking. AI-drafted responses, brand-voice compliant by the same architecture as Cordiant Email Response.
II · Revenue Intelligence
Occupancy, ADR, and RevPAR with comp-set benchmarking. Channel mix (direct vs. OTA vs. corporate). Pace reporting against prior year. Phase 2: accounting integration for GOP and flow-through analysis.
III · Autonomous Operations
Signal-driven operations intelligence. A unified operations graph connecting guest signals, staff actions, and property state.
Five streams a hotel today reads from five systems — converged into one operating picture.
The platform stops being a tool the staff use. It becomes the operational nervous system the property runs on.
In active engineering, targeting 2026. Two-week per-property deployment from signed agreement. No per-property engineering.
Cordiant Staff can be licensed standalone — either Staff or Commerce & Concierge can be a brand's first deployment. No prerequisite to license the rest of the family first.
No revenue share. No take-rate.
Cordiant Commerce & Concierge
The intelligent, hyper-local website every Opera Cloud property should have. The conversational commerce surface for the guest.
Generally AvailableCordiant Email Response
Guest emails answered in the property's brand voice, against the same Oracle systems of record. The inbound demand capture layer.
Generally AvailableCordiant Staff
The natural language operating system for Opera Cloud. Every operation your hotel runs — in one conversation.
GA ImminentFounder-led. Principal on the call. We walk the architecture, show the live reference deployment at Zen Pacific Orlando, and propose a first-property scope for your Cordiant Staff deployment — standalone, or layered with Commerce & Concierge.
Cordiant transforms the world's most potent PMS by far into a natural language operating system for your entire staff — one any team member can operate on the floor, in the moment.
Schedule a Briefing