Omotenashi
おもてなし
A NEW GENRE OF AUTOMATED GUEST MESSAGING FOR THE WORLD’S HOTELS
A CHATBOT THAT INTERACTS LIKE A HUMAN
Built on ChatGPT, your Omotenashi Chatbot converses with your guests in a thoughtful human-like manner, making their experience more personalized and engaging.
YOU WILL NEED ZERO LIVE AGENTS
Your Omotenashi Chatbot eliminates the need for live agents, freeing up your people to handle more complex tasks.
IT'S OMNI-CHANNEL MESSAGING
You engage with your guests where they are and deliver 24/7 attention and support:
AI-DRIVEN ESCALATION
For any guest request that requires follow up action from your hotel, your Omotenashi Chatbot using advanced AI, auto-matches the exact staff member/department in your hotel responsible for delivering on that request. It then escalates directly to that person and/or department.
A MEDIA RICH EXPERIENCE
Your guests enjoy a rich and engaging multimedia experience during their interactions with your Omotenashi Chatbot.
They can also share this media with their loved ones.
DELIVERS THE RIGHT INFO AT THE MOMENT OF NEED
Guest: Do you have a shuttle operating from the airport?
AI Assistant: We do not operate an airport shuttle, however, taxis and rideshare services are readily available to help you with transportation to and from the hotel. We do not offer airport pickup and drop services. It’s around an 11 minute drive from Milwaukee airport to our hotel. Taxis and Ubers may charge $25-31 while a town car may charge $95-120. Our hotel is near public transportation.
SAVVY WITH 10 LANGUAGES
Your Omotenashi Chatbot communicates very well in ten languages. English, Spanish, French, Italian, German, Dutch, Portuguese, Russian, Korean, and Chinese.
GUEST: ¿A qué hora es su registro de entrada?
AI ASSISTANT: El horario de registro de entrada comienza a las 3:00 pm. Si llega temprano, puede almacenar su equipaje en el hotel mientras espera su habitación. Tenga en cuenta que se requiere una identificación con foto emitida por el gobierno para registrarse y la edad mínima para registrarse es de 18 años. Si tiene alguna otra pregunta o necesita más información, no dude en preguntar.
OPENS UP A NEW REALM OF UPSELLING
Your Omotenashi Chatbot intelligently upsells amenities and services by identifying and acting upon expressed guest intent during the course of a guest conversation.
This is a step beyond traditional upselling solutions and unlocks additional revenue opportunities for your hotel.
A CHATBOT FOR THE ENTIRE GUEST LIFECYCLE
Your Omotenashi Chatbot interacts with your guests throughout their journey.
From the time they are researching your hotel for their next stay, to post-booking, thru in-stay and post-checkout.
OMOTENASHI
おもてなし
The latest, most advanced AI to run your hotels smarter.
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